Frequently asked questions to help you buy a voucher, a gift box or an item - Logis de la Cadène
Are gift boxes sent immediately after purchase?
Yes, your gift box is sent immediately after purchase in digital format. The recipient can then book their dates directly with the Logis de la Cadène establishment.
Is it possible to come to your establishment to purchase a gift box?
You can purchase our gift boxes directly on our e-commerce website. The boxes are available in several customizable options, and the lucky recipient can book their dates directly with our establishment, Logis de la Cadène.
Can the gift check be sent directly to the beneficiary without showing the amount?
You can have the gift check delivered directly to the recipient without them seeing the amount. To do this, select the 'Hide the amount' option when placing your order at Logis de la Cadène.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
You can choose to send the gift box by email, by mail, or opt for in-store pickup when finalizing your order at Logis de la Cadène.
Can I buy multiple gift boxes online for different people?
You can certainly purchase multiple gift boxes online for different recipients. Each box will be personalized according to your wishes and sent directly to the beneficiary at Logis de la Cadène.
How do I create a group fund and invite people?
To create a kitty and offer a stay at Logis de la Cadène, select the dedicated option during your online purchase. You can then invite participants by email or via a shareable link, and customize your gift box to your liking.
How can I choose the amount for a gift card?
The amount of the gift voucher is predetermined by the gift boxes offered by Logis de la Cadène. You can select the amount that fits your budget from the available options, such as the Tasting Stay gift box at €350 or the Gourmet gift box at €630.
How can I log in to my account?
To access your account on our website, use your email address and password on the login page. If you have forgotten your password, use the reset option to create a new one. This information is valid for our establishment Logis de la Cadène.
How can I empty my cart?
To empty your cart, go to the top right of the page and click on the cart icon, then on the 'Empty Cart' button to finalize your order at Logis de la Cadène.
Can I purchase multiple gift vouchers at the same time?
You can certainly purchase multiple gift boxes at the same time. They will all be included in your order for a stay at Logis de la Cadène.
How do I remove a gift box from my cart?
To remove a box from your cart, click on the delete icon next to the concerned item. You can also empty your entire cart using the dedicated option at our establishment, Logis de la Cadène.
How do I purchase or give a gift box?
To offer a Logis de la Cadène gift box, select the box of your choice, add it to your cart, and personalize it with a message before finalizing your order. The lucky recipient can then book their dates directly with the Logis de la Cadène establishment.
Can we give a gift certificate and let the recipient choose the experience?
Yes, you can offer a Logis de la Cadène gift box and let the recipient choose the experience they prefer. They can opt for a stay, a tasting, or a gastronomic menu according to their wishes, directly at the Logis de la Cadène establishment.
Can I modify or cancel my order?
Modifications or cancellations of your gift box order depend on the conditions specified at the time of purchase. You can cancel or modify your reservation directly with the Logis de la Cadène establishment.
Is the gift box customer service reachable by email?
You can send us an email for any questions regarding your gift box, we commit to responding within 48 business hours. Logis de la Cadène is located in the heart of the medieval city of Saint-Émilion, a UNESCO World Heritage site.
Is the gift box customer service reachable by phone?
The customer service of Logis de la Cadène is reachable by phone from Monday to Friday, 9 AM to 6 PM.
Can I check the status of my gift box online?
You can track the status of your gift box online via your personal space on our website. Log in with the credentials received at the time of purchase to access this information at our establishment, Logis de la Cadène.
Is there an online chat available for questions about gift boxes?
An online chat is available on our website to answer your questions about gift boxes. Our establishment, Logis de la Cadène, is open Monday through Friday, from 9 AM to 6 PM.
Is there a dedicated customer service for gift boxes?
Logis de la Cadène offers a customer service to answer all your questions about your gift box.
Is there a dedicated FAQ for gift boxes?
Yes, this FAQ is specifically designed to answer your questions about the Logis de la Cadène gift boxes. You will find useful information about their use, validity, and much more, to fully enjoy your experience at our establishment.
Is spa access included in my gift box?
Access to the spa is not mentioned in the services included in your gift box. To enjoy it, check the available options when making your reservation at Logis de la Cadène.
Does the recipient of a gift box have access to the same services as other customers?
As a gift box beneficiary, you have access to the same services as other customers of our establishment Logis de la Cadène, subject to booking conditions.
Is the detail of the services included in my gift box specified?
The details of the services included in your gift box are specified on the box or in the information booklet that comes with it. You will find there, among other things, the stay and tasting options offered by the starred gastronomic restaurant of Logis de la Cadène.
Is parking included in my gift box?
Parking is not included in the Logis de la Cadène gift boxes. Please check the establishment's conditions to confirm.
Is breakfast included in my gift box?
Breakfast is not included in the Logis de la Cadène gift boxes. To enjoy this service, you can book it as an extra during your stay at our Logis de la Cadène establishment.
Is special attention given to the recipient of a gift box?
The recipient of a gift box at Logis de la Cadène will receive special attention during their stay. The establishment offers personalized options to make the experience even more enjoyable, such as a seven-course menu at the starred gastronomic restaurant, in the heart of Saint-Émilion.
Is a welcome drink included in my gift box?
The inclusion of a welcome drink in your gift box depends on the establishment's conditions. Logis de la Cadène is a charming hotel and a gastronomic restaurant located in the heart of the medieval city of Saint-Émilion, a UNESCO World Heritage site, and offers a unique gastronomic experience.
Should we bring towels to the Spa?
Towels are provided by the Logis de la Cadène establishment.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can purchase multiple gift boxes for your employees and customize them to your liking. Logis de la Cadène offers customization options for each box to meet your specific needs.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase multiple gift boxes and send them directly to your clients, either in digital or paper format. The boxes are customizable and sent immediately after purchase, allowing recipients to book their dates directly with the Logis de la Cadène establishment.
Do you offer preferential rates for bulk purchases?
Degressive rates apply for large quantity purchases, with a customized quote based on the volume ordered at Logis de la Cadène.
Do you offer an advantageous and personalized solution for works councils (CSE)?
We offer custom solutions for corporate committees, with preferential rates and customization options for unforgettable stays in the heart of Saint-Émilion. Gift boxes tailored to your needs are available to delight your colleagues at our establishment, Logis de la Cadène.
How do I correct an incorrect email address for a gift box?
To correct an incorrect email address on your gift box, please provide us with your order number as well as the new address. The update will be made as soon as possible, according to the conditions of our establishment Logis de la Cadène.
How can I leave a review for my gift box?
To share your feedback on your experience at Logis de la Cadène, log in to your customer account. You can leave a detailed comment about your stay or tasting there, which will help future guests get to know our establishment, Logis de la Cadène.
How can I contact the store?
For any questions regarding your gift box, you can consult the general terms and conditions on our website or directly with the Logis de la Cadène establishment.
Is there a dress code for the gift box?
Logis de la Cadène is a gastronomic establishment located in the heart of the medieval city of Saint-Émilion. Smart casual attire is recommended to fully enjoy the experience offered by this historic and refined place.
From what age can I get a treatment?
Logis de la Cadène does not specify a minimum age to receive a treatment. Therefore, you can offer a gift box for a treatment to a loved one of any age at our Logis de la Cadène establishment.
Is it absolutely necessary to make a reservation?
To fully enjoy your gift box, it is necessary to book in advance at the Logis de la Cadène establishment.
How can one access the hotel from the airport?
To access the Logis de la Cadène hotel from the airport, it is recommended to take a taxi or rent a car. The establishment is located in the heart of the medieval city of Saint-Émilion, a UNESCO World Heritage site, making it an easily accessible destination by car.
Is the establishment accessible to people with reduced mobility?
Accessibility for people with reduced mobility depends on the facilities of the Logis de la Cadène establishment.
Are pets allowed in the establishment?
Pets are accepted at Logis de la Cadène, subject to the establishment's conditions. We invite you to check the terms directly when making your reservation.
Where can I find the menus?
The menus are available on the detailed sheet of each gift box or directly on the website of the starred gastronomic restaurant of Logis de la Cadène. Chef Thibaut Gamba offers a seven-course culinary experience, celebrating a French-inspired world cuisine focused on the sea and vegetables.
What are the hours of operation?
The opening hours of the restaurant and hotel Logis de la Cadène vary depending on the day and the season. Logis de la Cadène is located in the heart of the medieval city of Saint-Émilion, a UNESCO World Heritage site, and welcomes you in a historic and charming setting.
Is there parking available near the establishment?
Logis de la Cadène is located in the heart of the medieval city of Saint-Émilion, a UNESCO World Heritage site. A public parking lot is available right next to the Logis de la Cadène establishment.
What are the delivery methods for gift boxes/vouchers?
The Logis de la Cadène gift boxes are sent by email in digital format, immediately after purchase. The recipient can then book their dates directly with the Logis de la Cadène establishment.
Is postal delivery offered?
We offer postal delivery of our Logis de la Cadène gift boxes. The delivery times and conditions are specified at the time of purchase, with an immediate digital dispatch for flexible booking with the establishment.
In addition to gift boxes, is it possible to order or have items delivered?
We only offer gift boxes for stays and gastronomic experiences at Logis de la Cadène. For additional items, the conditions are specified during the customization of your gift box.
Is the gift box available in physical format?
You can choose between a digital or physical gift box to offer a stay at Logis de la Cadène. The digital format is sent immediately after your purchase, while the physical format is shipped to the address of your choice.
Is the box presented in a neat packaging?
The Logis de la Cadène gift box is presented in an elegant and careful packaging, ready to be offered to your loved ones for an unforgettable experience in Saint-Émilion.
Is the gift box available in a digital format (e-gift box)?
Yes, you can choose a digital gift box and receive it immediately by email. The recipient can then book their dates directly with the Logis de la Cadène establishment.
Can the gift box be sent directly to the recipient?
You can choose to send the gift box directly to the recipient when placing your order. The box is sent in digital format, and the lucky recipient can book their dates directly with the Logis de la Cadène establishment.
Do you deliver gift boxes internationally?
We offer international shipping of our gift boxes. Shipping costs and delivery times vary depending on the destination, with immediate digital delivery for flexible booking at our establishment, Logis de la Cadène.
What are the delivery times for gift boxes by mail?
The Logis de la Cadène gift boxes are sent by mail within 48 hours after purchase. The recipient then receives their gift box within 2 to 5 business days, depending on their location. These deadlines are valid for delivery in metropolitan France, at our Logis de la Cadène establishment.
Is it possible to schedule a delivery date?
You can choose the delivery date of your gift box during your order. The box is sent in digital format and the beneficiary can book their dates directly with the Logis de la Cadène establishment.
Is express delivery available?
The delivery of your gift box is immediate in digital format. The recipient can then book their dates directly with the Logis de la Cadène establishment.
How can I track my order?
To track your gift box order, log in to your account on our website. There, you will find the details of your purchase and be able to track its status. Your gift box will be sent immediately in digital format, allowing the recipient to book their dates directly with the Logis de la Cadène establishment.
Can I receive my gift box by email or mail?
You can receive your gift box by email or by mail, depending on your preference. Delivery details are available during the order on the official website of Logis de la Cadène.
What is the delivery time for my gift voucher if I choose postal delivery?
The delivery time for your gift voucher by mail is 3 to 5 business days. Your gift voucher will be sent directly by the Logis de la Cadène establishment.
If I cancel my reservation, is my gift box still valid?
In case of cancellation, your gift box remains valid for a new reservation at Logis de la Cadène. You will thus be able to enjoy a stay or a gastronomic experience according to the establishment's conditions.
Can my gift box be extended if not used?
The extension of your Logis de la Cadène gift box is possible according to the conditions specified at the time of purchase.
Can my gift box be exchanged for another service?
The exchange of your gift box for another service depends on the availability and conditions of the Logis de la Cadène establishment.
Can I cancel my reservation made with a gift box?
Cancellation of a reservation made with a gift box is possible according to the conditions specified at the time of purchase, at our establishment Logis de la Cadène.
Can I modify my reservation made with a gift box?
Modifying your reservation made with a gift box is possible according to the conditions specified at the time of purchase, at our establishment Logis de la Cadène.
Is there a cancellation period for gift box reservations?
The cancellation deadline for reservations made with a gift box is specified during your booking at Logis de la Cadène.
Is it possible to reschedule without fees with a gift box?
Rescheduling is possible according to the reservation conditions of your gift box at Logis de la Cadène.
Can I convert my gift box into a gift card?
It is not possible to convert your gift box into a gift certificate. You can use it to book a gastronomic experience or a stay at our establishment, Logis de la Cadène.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
Special gift boxes are available for events like Valentine's Day, Christmas, or weddings. You can customize your box to your liking and offer it for a unique experience at Logis de la Cadène.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
We offer gift boxes suitable for various occasions, such as birthdays or gatherings with friends, for unforgettable moments in the heart of Saint-Émilion. You will find customizable options to please your loved ones at our establishment, Logis de la Cadène.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
The gift boxes we offer are official and guaranteed without intermediaries. You benefit from immediate digital delivery and direct reservation at our establishment, Logis de la Cadène.
Are the services included in the gift boxes identical to those consumed on site?
The services included in the Logis de la Cadène gift boxes are identical to those offered on-site, such as a stay or a seven-course gastronomic experience. You can customize your gift box according to your preferences, with the assurance of benefiting from the services of this historic establishment in the heart of Saint-Émilion.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
The exchange of services depends on the availability and conditions of the establishment. You can book your dates directly with Logis de la Cadène.
Is it possible to pay for a gift box by bank transfer?
Payment by bank transfer is possible to settle a gift box. The terms are specified during purchase at our establishment, Logis de la Cadène.
Is online payment secure?
The online payment for your gift box is secure to protect your banking data. The purchase and usage conditions are specified during your order at our establishment, Logis de la Cadène.
Is payment via group or shared payment possible?
Currently, payment via group funding or shared payment is not offered for the Logis de la Cadène gift boxes. You can pay for your order by credit card, bank transfer, or PayPal according to the available options at the time of your purchase.
Are your gift boxes exclusive creations, specifically designed by your establishment?
Our gift boxes are specially designed to offer a unique experience at Logis de la Cadène, combining accommodation and gastronomy. Each box allows you to enjoy an overnight stay or a meal at our establishment, founded in 1848 in the heart of Saint-Émilion.
Is it possible to pay in installments?
Payment in installments is possible according to the order terms of the Logis de la Cadène gift box.
Is the payment deducted immediately upon ordering?
The payment for your gift box is debited immediately upon ordering. You can customize your box to your liking and send it directly to the recipient in digital format. Logis de la Cadène.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay by bank transfer or administrative mandate for the purchase of gift boxes at Logis de la Cadène.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
Payments made on our website are fully secured by a certified provider compliant with PCI DSS standards, ensuring the protection of your data at Logis de la Cadène.
When purchasing a gift box, do I keep the history of my orders?
Your order history is accessible in your customer account. You will find all the information regarding your purchases of gift boxes for Logis de la Cadène.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
Payment for your gift box can be made by credit card, PayPal, Apple Pay, or Google Pay. Enjoy this unique gastronomic experience in the heart of Saint-Émilion, at our establishment Logis de la Cadène.
Can I receive an invoice after my purchase?
After purchasing a gift box, an invoice will be automatically sent to you by email. You can also find it in your customer account on our Logis de la Cadène website.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
You can pay for your gift box by Visa, Mastercard, or American Express credit card. Logis de la Cadène, established in 1848, is the oldest restaurant in Saint-Émilion and offers a unique gastronomic experience in the heart of the UNESCO-listed medieval city.
Can a promotional code be used?
You can use a promotional code for your gift box purchase. Check its validity and usage in the general terms and conditions of our establishment, Logis de la Cadène.
What payment methods are accepted for purchasing a gift box?
For the purchase of a gift box, you can pay by credit card, PayPal, or bank transfer. Logis de la Cadène offers secure payment and customization of your box according to your preferences.
Do you accept vacation checks?
Logis de la Cadène accepts vacation checks according to the establishment's conditions. Please check the payment terms on the product sheet.
Is it possible to add a personalized message to the gift box?
You can add a custom message to your Logis de la Cadène gift box during your order, which will then be included with the box.
Can we add options to your gift box offers?
Yes, you can customize your gift boxes according to your preferences at the time of purchase. Many options are available for the Logis de la Cadène gift boxes.
Do you offer premium packaging for gift boxes sent by mail?
We offer premium packaging options for your gift sets, so you can give them in the best conditions. You can customize the packaging during your online order for Logis de la Cadène.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can customize your gift box with a special message to mark a particular occasion, such as a birthday or a wedding. Many customization options are available to make this gift unique, directly from our establishment Logis de la Cadène.
How do I request a refund for a gift box purchased online?
To request a refund for a gift box purchased online, have your order number and purchase conditions ready. Refunds are possible according to the conditions specified at the time of purchase, at our establishment Logis de la Cadène.
If a paper gift box is lost, can you issue a new one?
In case of loss of your paper gift box, we can send you a duplicate subject to availability. The digital gift box is sent immediately upon purchase and allows the beneficiary to book their dates directly with the Logis de la Cadène establishment.
Can partially used gift boxes be refunded?
Partially used Logis de la Cadène gift boxes cannot be refunded. The terms of use are specified at the time of purchase.
Is it possible to exchange a gift box for another of equivalent or higher value?
It is possible to exchange a gift box for another of equal or greater value, according to the exchange conditions of our establishment Logis de la Cadène.
Does the right of withdrawal apply to the purchase of a gift box?
The purchase of a gift box for Logis de la Cadène is not subject to the right of withdrawal, as it is a service. The gift box is non-exchangeable and non-refundable.
Can I cancel a gift box that has already been sent by email or mail?
The cancellation of an already sent gift box depends on the purchase conditions. The Logis de la Cadène gift boxes offer a unique gastronomic and hotel experience in the heart of Saint-Émilion, with customizable options to please your loved ones.
What should I do if the received box is damaged or contains an error?
If your gift box is damaged or contains an error, it can be quickly replaced according to the terms and conditions of Logis de la Cadène.
Can I get a refund for a gift box if I change my mind after purchase?
The refund of a gift box depends on the general terms and conditions of sale of Logis de la Cadène, available on the gift box description page.
What happens if the recipient couldn't use the gift box before its expiration date?
If the gift box is not used before its expiration date, it unfortunately can no longer be used. We recommend that you check the validity conditions at the time of purchase, in order to fully enjoy your experience at Logis de la Cadène.
Is a voucher issued if the gift box is not used?
In case of non-use of the gift box, a credit can be issued according to the terms of use specified at the time of purchase, at our establishment Logis de la Cadène.
How can I redeem the cashback?
The gift fund is available as a digital gift box. The beneficiary can book their dates directly with the Logis de la Cadène establishment.
What is the processing time for a refund after I make a request?
The refund deadlines for your gift box are determined by the purchase conditions. At Logis de la Cadène, the refund is processed within 14 days after validation of your request.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
The Logis de la Cadène gift boxes are neither exchangeable nor refundable. The terms of use are specified at the time of purchase.
Are there any dates excluded for gift boxes?
Yes, some dates may be excluded for reservations made with a gift box at Logis de la Cadène. Check the available dates when making your reservation.
Is booking with a gift box subject to availability?
The reservation of your gift box at Logis de la Cadène is subject to the availability of our establishment. We recommend that you book as soon as possible to guarantee your stay in our charming hotel located in the heart of Saint-Émilion.
I've lost my password to log into my account, what can I do?
To reset your password and access your account, click on the 'Forgot Password' link on the login page. An email will be sent to you to create a new password so you can fully enjoy your Logis de la Cadène gift box.
Do I need the gift box number to make a reservation with a gift box?
To book with your gift box, have its number ready. This number is required to validate your reservation at Logis de la Cadène.
Can I use my gift box on the weekend?
The use of your gift box on the weekend is possible depending on the availability of Logis de la Cadène. The establishment, located in the heart of the medieval city of Saint-Émilion, is open to welcome you in a historic and warm setting.
Can I use my gift box on holidays?
The use of your gift box at Logis de la Cadène is possible depending on the establishment's availability, including holidays. Logis de la Cadène, located in the heart of the medieval city of Saint-Émilion, a UNESCO World Heritage site, is open all year round to welcome you.
Can I freely choose my dates with a gift box?
The dates of your stay depend on the availability of the establishment. You can book your dates directly with Logis de la Cadène.
Can I book online with my gift voucher?
Booking with a gift box is done directly with the Logis de la Cadène establishment.
Can I make a reservation by phone with my gift box?
You can make a reservation by phone with your gift box at Logis de la Cadène.
Can I make a reservation by email with my gift box?
Booking with a gift box is done directly with Logis de la Cadène, an establishment located in the heart of the medieval city of Saint-Émilion.
Is it possible to modify my gift box to a gift box of equal or lesser value?
You can exchange your gift box for a box of equal or lesser value, according to the conditions of the Logis de la Cadène establishment.
Does my gift box cover the entire service?
Your gift box covers the service indicated on your exchange voucher at Logis de la Cadène. Any additional charges or options, such as menus or additional stays, are at your own expense. The establishment's conditions specify that the gift box does not cover extras or additional services.
Is my gift box personalized?
Your gift box is personalized with the name of the beneficiary indicated at the time of purchase. It cannot be modified, but you can use it to book directly with the Logis de la Cadène establishment.
Can my gift box be used all at once?
Yes, your Logis de la Cadène gift box can be used in a single visit. You can book your dates directly with the establishment according to the conditions indicated at the time of purchase.
Is my gift box valid in multiple establishments of a group?
Your gift box is valid for a gastronomic experience or a stay at Logis de la Cadène, located in the heart of the medieval city of Saint-Émilion.
Is my gift box valid in only one establishment?
Your gift box is valid for a gastronomic experience or a stay at our establishment, Logis de la Cadène.
Is an upgrade possible with an additional fee using my gift box?
Upgrading your room is possible depending on availability and the conditions of the Logis de la Cadène establishment.
Can someone else use my gift box?
The gift box you received is personalized and can only be used by you. Logis de la Cadène offers you a unique gastronomic experience in the heart of Saint-Émilion.
Can an additional payment be requested on-site when using the gift box?
An additional payment may be requested during your stay according to the conditions of your gift box. Logis de la Cadène offers gastronomic experiences and personalized stays, rooted in the history and terroir of Saint-Émilion.
Is an ID required upon arrival when using a gift box?
An ID may be requested upon arrival during your stay at Logis de la Cadène. This establishment, founded in 1848, is located in the heart of the medieval city of Saint-Émilion, a UNESCO World Heritage site.
Do you accept pets?
The presence of pets depends on the conditions of the Logis de la Cadène establishment.
How do I proceed with reserving my gift voucher?
To use your gift voucher at Logis de la Cadène, you can book your dates directly with the establishment. Logis de la Cadène, located in the heart of the medieval city of Saint-Émilion, offers you an exceptional gastronomic and hotel experience.
Do I need to create a customer account to purchase a gift box?
To use your gift box at Logis de la Cadène, you do not need to create a customer account. You can directly book your dates with the establishment.
Is my gift card divisible? Can I use it multiple times?
Your gift voucher can be used in several occasions depending on the availability at Logis de la Cadène.
What are the check-in and check-out times?
The check-in and check-out times at Logis de la Cadène are typically set at 15:00 for check-in and 11:00 for check-out. These times may vary according to the conditions of your reservation, which will be specified at the time of your gift box purchase.
What services are included in a gift certificate?
The services included in a gift voucher vary depending on the chosen box set. You can enjoy a seven-course gastronomic experience or a stay in Saint-Émilion, at the heart of our Logis de la Cadène establishment.
What is the difference between a gift box and a free amount voucher?
A Logis de la Cadène gift box offers a choice among predefined experiences, such as a stay or a gourmet meal, while a voucher with a free amount allows you to pay for a service up to the chosen amount.
Are the terms of use clearly stated?
The terms of use for our gift boxes are clearly stated on our website. You can consult them before making your purchase for a stay in the heart of Saint-Émilion at our establishment, Logis de la Cadène.
How do I use a gift box during booking?
To use your gift box, the beneficiary must book directly with Logis de la Cadène by mentioning the unique code provided. The booking dates are flexible, allowing for a gastronomic experience or a stay according to the beneficiary's preferences.
Can the gift box be transferred to a third party?
The gift box can be given to a third party. Simply indicate this during the order or modify the beneficiary directly on your account. The box is valid for a gastronomic experience or a stay in the heart of Saint-Émilion, at our establishment Logis de la Cadène.
Can the validity of a gift box be extended or renewed?
The extension or renewal of a gift box's validity is possible according to the conditions specified at the time of purchase, in our establishment Logis de la Cadène.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of your gift box, a duplicate or a digital box will be sent to you according to the conditions of the Logis de la Cadène establishment.
What is the validity period of a gift box?
The validity period of a Logis de la Cadène gift box is usually 1 to 3 years. To offer an unforgettable gastronomic experience, the box allows for direct booking at the establishment, located in the heart of the medieval city of Saint-Émilion, a UNESCO World Heritage site.
Are children allowed?
Logis de la Cadène, located in the heart of the medieval city of Saint-Émilion, welcomes children. However, it is recommended to check the specific conditions of the Logis de la Cadène establishment before your stay.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
If the beneficiary does not spend the entire value of the gift box, the remaining balance is lost. In case of exceeding the value, an additional payment is required according to the conditions of the Logis de la Cadène establishment.
Is the spa access private?
Access to the spa depends on the conditions of the Logis de la Cadène establishment.
What types of gift boxes do you offer?
We offer gift boxes for gastronomic stays and unique culinary experiences in the heart of Saint-Émilion. You can give a tasting stay, a seven-course menu at the starred restaurant, or a gourmet box for two. These boxes are customizable and allow you to discover the history and terroir of Logis de la Cadène.